Refund Policy
Refunds only for exchange and gold rings. 25% Restocking fee applicable. Shipping not Included.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must either be exchanged or a gold ring, and the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at azran.rings@gmail.com. Please note that returns will need to be sent to the address found on the shipment label.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at azran.rings@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, you'll send us the item back to us, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at azran.rings@gmail.com.
Sizing Guide
Azran Sizing Guide
Ring Sizing Guide: Measuring Your Finger
1. Obtain a piece of string or a strip of paper.
2. Wrap it snugly around the widest part of your intended finger.
3. Mark the overlapping point with a pen.
4. Measure the string or paper from end to mark with a ruler.
5. Use the provided chart to find your ring size. If in doubt, choose the larger size.
TIP: Fingers can shrink in cold temperatures, so avoid measuring when cold. Measure at day's end for the most accurate size, focusing on the finger's widest part.
Ring Sizes
Size 4: 1 13/16 inches or 46.5mm
Size 4.5: 1 7/8 inches or 47.8mm
Size 5: 1 15/16 inches or 49mm
Size 5.5: 2 inches or 50.3mm
Size 6: 2 1/16 inches or 51.5mm
Size 6.5: 2 1/8 inches or 52.8mm
Size 7: 2 3/16 inches or 54mm
Size 7.5: 2 1/4 inches or 55.3mm
Size 8: 2 5/16 inches or 56.6mm
Size 8.5: 2 3/8 inches or 57.8mm
Size 9: 2 7/16 inches or 59.1mm
Size 9.5: 2 1/2 inches or 60.3mm
Size 10: 2 9/16 inches or 61.6mm
Size 10.5: 2 5/8 inches or 62.8mm
Size 11: 2 11/16 inches or 64.1mm
Size 11.5: 2 3/4 inches or 65.3mm
Size 12: 2 13/16 inches or 66.6mm
Size 12.5: 2 7/8 inches or 68mm
Size 13: 2 15/16 inches or 69.3mm
Size 13.5: 3 inches or 70.6mm
Size 14: 3 1/16 inches or 71.9mm
Size 14.5: 3 1/8 inches or 73.1mm
Size 15: 3 3/16 inches or 74.4mm
Size 15.5: 3 1/4 inches or 75.7mm
Size 16: 3 5/16 inches or 77mm
Bracelet Sizing Guide: Measuring an Existing Bracelet
1. Select a well-fitting bracelet.
2. Place it flat.
3. Measure from the clasp's top to the bracelet's farthest edge with a ruler.
4. Pick a bracelet size closest to this measurement.
Measuring Your Wrist for a Bracelet
1. Use a string or paper strip, wrapping it around your wrist.
2. Mark where it overlaps to form a complete loop.
3. Measure the length from the string or paper's end to the mark.
4. Add 1.5 cm to this measurement for comfort. Adjust by adding or subtracting centimeters based on your fit preference.